Privacy policy

We respect your privacy

We respect your right to privacy and is committed to safeguarding the privacy of our customers and software application users.  We adhere to the Australian Privacy Principles established by the Privacy Act 1988 (Cth) (the ‘Act’).
This Privacy Policy sets out how we collect and treat your personal information.
"Personal information" has the same meaning as defined by the Act.

Collection of personal information

We will, from time to time, receive and store personal information you enter into our software application, Refilled (‘Application’) or our smart drink dispensers (‘Dispensers’), provided to us directly, or given to us in other forms.
You may provide basic information such as your:
full name,
date of birth,
email address,
telephone number,
password, and
credit card and other payment details.
Your provision of some of the above information will be compulsory in order to purchase our products or use the services provided by the Application or Dispensers, while other information will be optional. This will be indicated on the Application and Dispensers.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys or promotions, or communicate with our customer support.
We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Disclosure of your personal information to third parties

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect our copyright, trademarks, legal rights, property or safety of our personnel, our Application, Dispensers, website, customers, and third-parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. Such information will be governed by the laws of the relevant jurisdiction, which may provide less privacy protections compared to Australian law. However, we will take reasonable steps to ensure that those third parties are either:
contractually bound to protect your personal information to at least the same level as under this Privacy Policy; or
subject to the laws of the relevant jurisdiction that provide similar or better protection for your personal information as the Act.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.  We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Act. A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Act.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to:
2/1-9 Buckingham Street, Surry Hills, NSW, 2010; or
We take complaints very seriously and will respond to you as soon as practicable after receiving written notice of your complaint.

Op out right

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or Application. Please check back from time to time to review our Privacy Policy.

Software Application

When you use our Application:
When you use our Application, we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
We may from time-to-time use cookies on our website and Application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet, or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your device’s settings.
Automatic collection:
The Application and Dispensers may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, and other information that may collaterally be disclosed by your mobile device

Third parties

Our website or Application may from time to time have links to other applications or websites not owned or controlled by us.  These links are meant for your convenience only.  Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties.  Please be aware that we are not responsible for the privacy practices of other such applications or websites or their operators.  We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.


When you use the Application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and show you the locations of nearby Dispensers.  We will not share your current location with other users or partners, unless as disclosed in our Privacy Policy or the Terms and Conditions of Use applicable to the Application.